Customer Service Advisor

Job Description

Customer Service Advisor

Are you someone who genuinely enjoys helping people, solving problems, and making sure every customer has a great experience?

Our client is looking for a Customer Service Advisor to join their team and become someone their customers remember for all the right reasons - helpful, friendly, knowledgeable, and always ready to find the best solution.

If you bring positive energy to your work, enjoy building relationships, and take pride in delivering excellent customer service, you could be a great fit for the team.

What you'll be doing

• Responding to customer enquiries by phone, email, and live chat.
• Supporting customers throughout the order journey, including orders, fabric samples, and spare parts.
• Developing and maintaining strong product knowledge, with the confidence to explain technical blind-related information clearly.
• Identifying recurring customer queries or issues and sharing feedback with the Team Leader.
• Delivering a first-class customer experience.
• Managing your daily workload effectively while staying organised and focused.

What we're looking for

Essential:

• At least 1 year's experience in customer service or a similar role.
• A genuine passion for helping people, with the patience to listen and the confidence to provide solutions.
• Excellent communication skills and the ability to remain calm and professional under pressure.
• Confidence using computers, excellent telephone etiquette, and a well-organised approach.
• A positive attitude, strong work ethic, and the energy to make a difference.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.

Desirable:

• Previous customer service experience within a manufacturing environment.

What we offer

• The opportunity to join a fast-growing business where your contribution genuinely makes a difference.
• A supportive, collaborative team that encourages new ideas and fresh thinking.
• Full training and ongoing development to help you build your skills and progress your career.
• Staff discount
• A positive workplace culture where hard work is recognised, success is celebrated, and a bit of craic is always welcome.

Ready to make a difference?
If you're passionate about customers, enjoy finding solutions, and want to be part of a growing team, we'd love to hear from you.

Working Hours: Monday-Friday. 08:00-16:00 or 09:00-17:00 on rotational basis. Potential for hybrid working when competent in role.